Frequently Asked Questions

Consultation Fees

* Initial Consultation (60 – 90 minutes): $195
* Standard Follow-up Consultation (up to 45 minutes): $125
* Extended Follow-up Consultation (up to 60 minutes): $145
* Short Follow-up Consultation (up to 30 minutes): $105
* Short Phone Consultation (10 – 15 minutes): $55 (Existing patients/clients only)

Other Fees

* Repeat Prescription Fee for Herbal/Compounded Medicine without Consultation: $15 (Consultation required within last 12 months)

For more details about consultation types, please go to our booking page here or send us an email.

Your appointment is reserved for you. Missed appointments or late cancellations cannot be filled at short notice, and prevent Madeleine from being able to accommodate others wanting an appointment. Please consider it a courtesy to contact us as soon as possible should you need to cancel or reschedule your appointment either by email or by indicating the amendment via our booking system.

We have a 48-hour cancellation policy. Appointments cancelled or rescheduled in less than 48 hours prior to the appointment will incur a cancellation fee. Missed appointments and those cancelled within 4 hours of the consultation time incur the full consultation fee.

Thank you for your understanding and consideration.

We accept EFTPOS (credit, debit and bank cards) and cash. 

Naturopaths are trained to explore and uncover the root cause of health concerns. Madeleine will take an extensive case history in order to understand the complexities of your health, your symptoms, and the impact that these have on your life. Madeleine will review any pathology test results you have, conduct any physical examinations, as appropriate, and review your diet. Madeleine will then devise and discuss a treatment plan with you. This may include dietary refinement, herbal medicine, nutritional supplementation, requesting pathology testing, lifestyle recommendations, etc. Madeleine may also refer to, or recommend, other health care practitioners to assist you, if appropriate.

Madeleine takes a patient/client-centred approach meaning that treatment plans are devised in consultation with you to ensure that they are manageable and appropriate to your situation and needs, and with respect for your preferences.

This varies between individuals and depends on a number of factors including: the complexity of your condition or health concern, the number of health issues that you need support with, the length of time that you’ve had the condition or concern, how well you respond to the treatment, and your personal preferences.

Initially Madeleine usually recommends consultations approximately every 4 – 6 weeks for the first 2 – 4 appointments to monitor and refine the treatment. This can then be spaced out to 6 – 8 weeks or so, for further management or maintenance, depending on your situation and needs.

Yes, often we need a team and Madeleine is happy to liaise and work with your GP, medical specialist, psychologist, chiropractor or other health professional, with your consent.

Yes, telehealth consultations are available. Online consultations are conducted via a secure and easy-to-use video conferencing platform. You will be sent a link to your consulation when booking. Phone consultations for current patients/clients are also available. Telehealth is defined as the as the ‘use of telecommunication techniques for the purpose of providing telemedicine, medical education, and health education over a distance’.

Madeleine is registered with all major private health funds. However, the government rescinded rebates for naturopathic medicine consultations in April 2019 and currently health funds are unable to provide rebates to their members. We are optimistic that this will change in the future and will keep you informed. Medicare does not cover complementary medicine.

Herbal medicine and nutritional supplements can be a component of a naturopathic and nutritional treatment plan. Madeleine may recommend these, if indicated (e.g. due to dietary deficiencies), and if they are appropriate in helping you to achieve your health goals.

Some herbs and nutrients can interact with pharmaceutical medications so it is important that you inform Madeleine of any medications that you are taking. Madeleine will always take into consideration possible interactions before prescribing. Some medications can contribute towards nutritional deficiencies, so this is also something that will be taken into consideration when devising your treatment plan. Madeleine will not advise you to stop taking any of your prescription medication. If you wish to do this, please consult with your General Practitioner or medical specialist, as appropriate.